GUIDE: Submit and View an IT Support Ticket

This guide is intended for any DOC client that wants to submit a support ticket to report an issue or service outage.

Topics to be covered:

1. How to create a new support ticket.

2. How to view an existing/open support ticket.

Step 1: Go to this link https://helpdesk.doc.co.bw/ and select the option to "Submit a ticket".

Step 2: You will be presented with a list of services that DOC offers, just select the service that you would like to submit a ticket on.

Step 3: You will then be presented with a form to complete.

Once the form is complete you will receive a confirmation email for your submission.